Bus operators face penalties over unpaid duty of passengers’ goods

Ivan Zhakata
Herald Correspondent
The Passenger Association of Zimbabwe (PAZ) has expressed concern over the alleged unfair treatment of bus operators who are being penalised for unpaid customs duty of goods carried by passengers.
The association said the practice is threatening the survival of the transport industry, a vital sector in Zimbabwe’s economy.
PAZ national coordinator, Mr Tafadzwa Goliati said bus owners should not be held accountable for passengers’ undeclared goods.
“This is an unjust practice that unfairly targets bus operators. These penalties are crippling an industry that is already under immense pressure,” he said.
Mr Goliati said operations at the country’s border posts need to be refined to guard against undeclared goods.
He said streamlined one-stop border posts could reduce delays and ensure efficient customs clearance.
“This is not just about fairness, it is about the survival of the bus industry,” Mr Goliati said.
“Bus owners cannot be expected to monitor every passenger’s personal belongings or pay for their undeclared goods. Responsibility should lie with the passengers themselves.”
“The bus industry is critical as it connects people. We need to create a fair and supportive environment that enables operators to thrive,” Mr Goliati said.