Wenslus Murape
Your Money, Your Call
Cresencia Marjorie Chiremba
LAST week, I highlighted the deplorable state of public toilets on various organisations’ premises, sparking an overwhelming response from readers.
The feedback was unanimous: The current situation is unacceptable and poses a significant health hazard.
The council’s health department has come under fire for allowing businesses to operate without functioning toilets.
There is also a growing call for stricter enforcement of hygiene standards.
The public’s frustration is palpable. Many have expressed their dismay at the council’s apparent negligence, arguing that businesses with non-functional toilets should be shut down until they address the issue. This sentiment is not without merit.
Unsanitary conditions in public toilets can lead to the spread of diseases, creating a public health crisis.
It is the responsibility of the health department to ensure that all businesses comply with hygiene regulations to protect the well-being of the community.
Another major concern raised by the public is the practice of charging for use of public toilets.
Many argue that access to clean and functional toilets is a basic human right and should not come with a price tag.
This is especially pertinent in places like bus termini, where the fee can be a barrier for those who cannot afford it.
When nature calls, it must be answered, and no one should be forced to choose between their dignity and their wallet.
The council must take immediate action to address these concerns. Public toilets, even those managed by private entities, should be maintained to the highest standards of cleanliness.
Also, the local authority should implement regular inspections and ensure that these facilities are cleaned frequently.
This is not just about maintaining appearances; it is about safeguarding public health.
The issue of cleanliness extends beyond public toilets.
Private organisations also have a duty to provide clean and hygienic toilets for their employees and customers.
A dirty toilet can dent the company’s brand.
Organisers of public events are also culprits in polluting the environment. If the environment is left in a mess after an event, the organisers must take responsibility and clean up the space.
If they do not take action, they must be heavily fined. This will encourage better planning and accountability, ensuring that public spaces remain clean and safe.
A troubling practice by some businesses, particularly popular takeaways, is requiring customers to make a purchase before allowing them to use the toilet. This policy is not only inconvenient but also unfair to potential customers.
What if someone needs to use the bathroom before making a purchase?
Standing in a queue to place an order while feeling pressed and uncomfortable is not only distressing but can also deter potential customers from making a purchase at all. Moreover, in many cases, these same toilets are not well-maintained, adding to the frustration and discomfort of customers.
Companies should prioritise comfort and convenience by providing accessible toilets without conditions.
The lack of accessible, clean public toilets sometimes drives people to relieve themselves in the open, which leads to both land and air pollution.
The time for complacency is over.
The council must enforce stricter regulations and ensure that all public and private toilets meet acceptable hygiene standards.
Businesses must recognise their role in this and take proactive steps to maintain their facilities. Additionally, allow people to whistle-blow on companies that are operating without functional toilets so that they can be red-flagged and closed down. The health and dignity of the community depend on it.
Cresencia Marjorie Chiremba is a marketing consultant with a strong passion for customer service/experience. For comments, suggestions and training, she can be reached at info@customersuccess.co.zw or +263712979461, 0719978335, 0772978335, www.customersuccess.co.zw
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